FAQ’s

There are several mental health professions and several licenses in Illinois. This can, understandably, be confusing for the layperson.

The staff member that you see may have one of more of these degrees and licenses. We work to assure that you will be matched with the person who’s training fits best with your needs. Heartland Counseling is a teaching clinic, which means that we also offer services from master’s or doctoral-level graduate interns and residents in the mental health professions. They have received several years of training in the field and are closely supervised by experienced staff. Interns can work on a sliding scale, for those who don’t have, or don’t want to use their insurance.

It might. It is important to confirm your benefits with your insurance company by calling the customer service number on the back of your insurance card. Some plans have mental health benefits and some do not. Some allow you to see any mental health professional while others require that the professional be on their approved list. We will usually not know your diagnosis when we first call your insurance company to estimate your benefits. Please remember that you are responsible for fees for your treatment. We will assist you in confirming your benefits but we cannot guarantee the accuracy of the information that we receive.

Yes. If you have submitted the costs of mental health treatment for reimbursement to your insurance company, they require a mental health diagnosis in order to pay for your treatment. If you later attempt to qualify for health insurance privately (i.e. as a self-employed person, not through an employer) you may be turned down because of that mental health diagnosis. Although this may seem unjust it is not uncommon. If you are concerned about this, we can offer a sliding scale for self-pay clients.

During your first appointment for psychotherapy/counseling your counselor will need a summary of the problems or questions that have brought you to counseling in order to work with you to establish goals and an appropriate treatment plan for your counseling Adults will meet alone with the counselor. Children and adolescents will usually have some time with the parent present and some time alone with the counselor; a session that allows observation of and discussion among family members may also be held. The counselor will want to hear your history, including: family history and dynamics, significant relationships, work, substance use, cultural background, major losses, traumas, medical issues and any other information that may prove helpful. Parents will be asked to provide information about their child’s developmental history, schooling and social relationships, as well as other information that may be relevant to the difficulties the child is experiencing.

If your referral question is very specific (for example, a fear of flying) one session will usually be enough to provide the necessary information to develop a treatment plan. If it is more complicated (for example, serious marital conflict or a long history of unsuccessful relationships) more time will be needed for the two of you to develop a plan. Though the first session may be more than an hour, subsequent sessions will be 50 minutes. This leaves your counselor 10 minutes to take notes and prepare for his or her next appointment. Although your counselor will likely ask questions and lead the discussion during the first appointment it is important for you to take the lead as much as possible in future appointments. Your counselor will often wait to see if you have important issues you would like to bring up in any given session. It is a good idea for you to report on progress or setbacks and to let your counselor know of any significant events since your last appointment, and provide honest feedback to the counselor regarding your treatment.

Only physicians can prescribe medications in Illinois. If you already have a relationship with a physician your counselor will be happy to consult them. Your therapist will be able to help you monitor the effectiveness of medications your physician prescribes in order to help you and your physician find the right medication for you.

The most important thing to remember in counseling is that you are in charge! If you are not satisfied in any way, bring up your questions or frustrations with your counselor. Your counselor may be able to make changes to satisfy your concerns. It is important that a counselor and client “fit” well together and your counselor will want to know of your frustrations so that he or she can attempt to improve your relationship. Psychotherapy/counseling often stirs up powerful feelings. The themes and patterns from other areas of your life may show up in therapy. Please be open and honest with your counselor about such feelings. He or she has been trained to understand such feelings and not to take them personally. If you and your counselor are not able to resolve your differing expectations to your satisfaction, your counselor will assist in helping to assign you to someone new, within or outside our agency. We work carefully to affiliate with only the most ethical and competent professionals. However, in the event that you feel that your care has been inadequate or that your counselor or another staff member has behaved unethically or unprofessionally please notify the clinic director or the President Dawn Zappitelli. We certainly want to know of your concerns and will take them seriously.

All of the counselors at Heartland Counseling are Christians. That does not mean that Christian faith will be made an explicit part of all counseling at Heartland. Faith and spirituality are an important part of many people’s lives and should be as much a part of counseling as you are comfortable with, but this will never be pushed on you. Different counselors approach this in different ways and try to adjust to the preferences of each client. If you would like to discuss your faith and your relationship with God in counseling, your counselor would welcome that. We also ask that you give us permission to consult with your pastor or other spiritual adviser.

No one at Heartland practices “Biblical Counseling” (also called Nouthetic Counseling). That name has come to be associated with a method of using the Bible in the counseling session to educate the client about his/her sin and the ways that he/she needs to eliminate the sins that are causing psychological distress. Heartland staff members will use Biblically informed counseling which means that it will be consistent with Christian teaching about human nature and about the way that God wants us to live. Please be assured, however, that your counselor will not “preach” to you or judge you. Counselors and clients sometimes disagree about values–that will happen at any counseling center–but your counselor will treat you with respect and will value your right to your own beliefs and morals.

If you are a Christian and you would like to make integration of Christian faith and practice an explicit part of your therapy please discuss this with your counselor. Do not expect your counselor to assume that you would like to do that. Some of our counselors have training and experience in biblical theology and spiritual formation. If you request it, your counselor may be able to recommend helpful books or spiritual practices or to help you understand how other issues in your life relate to your relationship with God. Your counselor may also be willing to pray with you if you request it.

Most people find that they achieve greater results with greater frequency of appointments, especially in the beginning. This means that your counselor will probably suggest that you meet weekly. As you experience progress toward your goals you, and your counselor may decide to meet less frequently, but often enough to maintain progress.  When goals have been reached, many clients like to come occasionally, to prevent relapse, until new patterns are firmly established in their life.  Your insurance provider may have restrictions about frequency or maximum number of appointments: please familiarize yourself with any such requirements. And, like a family doctor, we are here for you if you should need us again in the future for help with another problem.   Feel free to discuss your preferences for frequency with your counselor at any time.

There is no single answer to this question. Many people fear that they will become dependent on counseling and that they will never want to stop. Other people fear that their counselor will try to keep them coming longer than they want to. It is important that you be open with your counselor about any such fears or expectations. It is important that you know that you are in charge of your counseling. When you feel that you have accomplished as much as you want from counseling please let your therapist know and the two of you will plan for termination of treatment. For some people that may take as little as a few sessions. Others may continue for months or years, often with increased periods of time between appointments. We recommend that you follow through with counseling until you have accomplished the goals that you and your counselor discussed at the beginning. If you find at any time that you would like to terminate your counseling we do recommend that you schedule at least one last appointment to discuss your progress and how to maintain it in the future.

The windmill provided life-giving water to communities in the heartland of America where none could be found on the surface and it tapped an abundant resource (wind) to bring out what was scarce. We chose a windmill for our logo because Heartland Counseling similarly seeks to bring abundant spiritual and mental health resources to those who need them.